About Us
Learn who we are, what we do, and what we don't do
Who We Are
ForwardToUSA is a pure information guide website. We're not a forwarding company, not a purchasing service, not an e-commerce platform.
Our team members are Chinese Americans living in the USA who have used multiple forwarding services ourselves. We understand the process, the pitfalls, and the tips. We built this website to help more Chinese Americans learn about and use forwarding services.
We don't charge fees, we don't sell services, we don't promote specific brands, and we have no commercial partnerships with any forwarding companies.
Site Boundary Checklist: What We Do / Don't Do
This is a clear boundary statement. Please read carefully:
✓ We Provide
- Tutorials and Guides: Step-by-step instructions on using forwarding services
- Knowledge Articles: Explanations of forwarding processes, customs, consolidation, billing
- City Information: Localized logistics information for 12 US cities
- FAQs: Based on real user experiences
- Registration Guidance: How to register accounts on third-party platforms
- Content Updates: Regular updates on industry changes and precautions
✗ We Don't Provide
- No Warehouses: We have no China warehouses or US distribution centers
- No Package Handling: We don't receive, store, or forward any packages
- No Fees: We don't charge shipping fees, membership fees, or service fees
- No Payment Processing: We don't accept any form of payment or transfers
- No Purchasing Services: We don't place orders or buy products for you
- No Customer Service: We don't handle order issues, shipping inquiries, or after-sales service
- No Brand Recommendations: We don't promote specific forwarding companies (you choose yourself)
- No Account Creation: We don't require registration or store personal information
If You Need...
- To ship packages → Please register and use third-party forwarding companies' official websites
- To track orders → Please contact the customer service of the forwarding company you're using
- To process returns → Please contact Taobao/JD.com sellers or the forwarding company
- To complain about service → Please contact the forwarding company you're using
- Purchasing services → We don't provide this, please find purchasing services on other platforms
- Customs consultation → Please consult professional customs brokers or US Customs
Our Mission
Our goals are:
- Lower Information Barriers: Help more people understand forwarding services without confusion
- Provide Neutral Information: Explain processes and precautions without promoting specific brands
- Help Avoid Pitfalls: Share real experiences to help avoid common mistakes
- Localized Guides: Provide customized information for different cities
- Continuous Updates: Track industry changes and maintain content accuracy
ForwardToUSA Research Team
Our content is researched, written, and reviewed by the ForwardToUSA Research Team.
Team members include:
- Chinese Americans with long-term forwarding service experience
- Volunteers with logistics industry backgrounds
- Researchers familiar with US customs policies
We regularly review content accuracy, track industry changes, and improve guides based on user feedback.
Contact Us
If you find content errors, outdated information, or have improvement suggestions, please contact us:
Email: support@forwardtousa.com
(Content feedback only - please don't inquire about orders/shipping/customer service)
This site only provides information services and is not involved in any transactions, payments, or logistics operations.
Users need to shop and pay on platforms like Taobao themselves, choose third-party forwarding providers, and assume corresponding risks. We are not responsible for third-party service quality, timeliness, fees, or any losses.