Editorial Policy

Our content sources, update process, and quality assurance

Content Sources & Research Methodology

Our content is based on the following sources

  • Public Information: Service procedures and FAQs from forwarding providers' official websites
  • User Scenario Research: Common shopping and forwarding needs in Chinese American communities
  • City Logistics Data: Public data on logistics networks, delivery patterns, and customs efficiency in major U.S. cities
  • E-commerce Documentation: Official shopping procedures from Taobao, JD.com, Pinduoduo, etc.
  • Customs & Logistics Rules: Public regulations and declaration requirements from U.S. Customs (CBP) and China Customs

ForwardToUSA Research Team Review Process

All content undergoes the following review before publication:

  1. Fact-checking: Verify process steps, link validity, and policy accuracy
  2. Neutrality Check: Ensure no specific brand recommendations or advertising content
  3. Clarity Assessment: Ensure non-expert users can understand the content
  4. Legal Compliance: Ensure no legal advice provided and compliance with disclaimers

Last Review: January 2026 | Next Scheduled Review: April 2026

Neutrality Principle

We do not recommend any specific forwarding provider and do not accept sponsorship or paid promotions from any company. All content remains neutral and objective. We have no business relationships with any forwarding companies including 7735, Zhiying, ZhuanYunSiFang, etc.

Accuracy Assurance

Our Commitments

  • Provide accurate information based on facts
  • Regularly review and update content
  • Clearly mark content last updated date
  • Promptly correct user-reported errors

We Do Not Provide

  • Price commitments or guarantees
  • Delivery time commitments or guarantees
  • Recommendations for specific providers
  • Legal advice or tax consultation

Content Update Frequency

Regular Review Schedule

Content Type Review Frequency Last Updated
Core Tutorial Pages Quarterly (1st week of Jan/Apr/Jul/Oct) January 2026
City Logistics Guides Semi-annually (January and July) January 2026
FAQ Section Monthly (1st business day of month) January 2026
Policy Change Monitoring Continuous (immediate updates upon discovery) Real-time
Emergency Update Protocol

In the following situations, we will update relevant content within 24 hours:

  • Major changes to U.S. or China customs policies
  • Discovery of serious errors or misleading information on pages
  • Significant changes in the forwarding industry (e.g., major provider shutdowns)
  • User-reported high-risk errors (potentially causing financial loss or legal issues)

Content Correction Process

Complete Correction Workflow

Step 1: User Reports Error

Email support@forwardtousa.com with:

  • Specific page URL
  • Error content (screenshots welcome)
  • Correct information (if known)
Step 2: Team Review (Within 1 Business Day)

ForwardToUSA Research Team will:

  • Confirm if the issue is valid
  • Find official sources to verify
  • Decide whether modification is needed
Step 3: Update Content (Within 2-3 Business Days)

After confirming the error:

  • Correct the error content
  • Update "Last Revised" timestamp
  • For major errors, add correction notice at page top
Step 4: Notify Reporter

Reply to original email with:

  • Updated content details
  • Or explanation why no update (if info already current)
  • Thanks for the user's contribution
Major Correction Public Notice

If an error could affect user decisions or cause misunderstandings, we will:

  • Add correction notice at page top (kept for 30 days)
  • Add links to correction notice from related pages
  • If necessary, publish correction announcement in homepage notice area

Important Disclaimers

Informational Nature: All content on this site is for reference only and does not constitute any commitment or guarantee.

Third-Party Services: Forwarding services are provided by third-party companies. We are not responsible for their service quality.

User Responsibility: Users bear the risks and responsibilities of using forwarding services.

Transparency

Our Public Commitments

  • We do not operate any forwarding warehouse or logistics service
  • We have no business partnerships with any forwarding company
  • We do not charge any referral fees or commissions
  • We do not handle any user orders or payments

Questions or Suggestions?

If you have any questions or suggestions about our content, feel free to contact us.

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